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Anti-Malware module of Deep Security Agent (DSA) shows "Driver offline/Not installed" in the Deep Security Notifier

    • Updated:
    • 2 Jul 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 11.1
    • Deep Security 11.2
    • Deep Security 11.3
    • Deep Security 12.0
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

The following issues may occur during a fresh installation of Deep Security Agent:

  • The Anti-Malware module shows the status "Driver offline/Not installed" in the Deep Security Notifier.
  • Trend Micro Deep Security Agent does not appear in Add/Remove Programs.
  • The Trend Micro Deep Security Agent service is not installed.
Details
Public

The issue occurs because the installation is corrupted.

To resolve the issue, uninstall and re-install the agent:

  1. Manually uninstall the Deep Security Agent.
  2. Make sure that the following are also uninstalled from the Device Manager Non-Plug and Play Drivers.
    • tmactmon
    • tmcomm
    • tmevtmgr
  3. Reboot the machine.
  4. Re-install the agent.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095437
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