Anti-Malware module of Deep Security Agent (DSA) shows "Driver offline/Not installed" in the Deep Security Notifier

Summary

The following issues may occur during a fresh installation of Deep Security Agent:

The Anti-Malware module shows the status "Driver offline/Not installed" in the Deep Security Notifier.
Trend Micro Deep Security Agent does not appear in Add/Remove Programs.
The Trend Micro Deep Security Agent service is not installed.

Details

The issue occurs because the installation is corrupted.

To resolve the issue, uninstall and re-install the agent:

Manually uninstall the Deep Security Agent.
Make sure that the following are also uninstalled from the Device Manager Non-Plug and Play Drivers.
- tmactmon
- tmcomm
- tmevtmgr
Reboot the machine.
Re-install the agent.

Rating:

Category:

Troubleshoot

Solution Id:

1095437

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