“Lost communication with ESX module” error appears in vShield Manager

- Updated:
- 24 Nov 2016
- Product/Version:
- Deep Security 9.6
- Platform:
- VMware ESX 4.1
- VMware ESX 5.0
- VMware ESXi 4.1
- VMware ESXi 5.0
- VMware vCenter 5.0

Summary

The vShield Manager shows the error “Lost communication with ESX module”. This occurs when the ESX/ESXi host is running behind a vShield Manager and their time stamps do not match.

The vShield Manager creates a new certificate when it runs for the first time. If the time stamps are different, certificate verification will fail and the error message will appear.

This can also cause protected virtual machines (VMs) to appear offline.

Details

To resolve the issue, make sure that the time on the ESX/ESXi hosts is in sync with that of the vShield Manager.

For more information, refer to this VMware article: vShield Endpoint reports the error: Lost communication with ESX module

Rating:

Category:

Troubleshoot

Solution Id:

1095445

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.