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Outdated policy status in Data Loss Prevention (DLP) agent

    • Updated:
    • 14 Apr 2016
    • Product/Version:
    • Data Loss Prevention Endpoint 5.5
    • Data Loss Prevention Endpoint 5.6
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Linux - Red Hat RHEL 4 32-bit
Summary

After DLP policies are created and deployed, the console still shows the endpoint agent as outdated. Troubleshoot the outdated policy issue on a DLP agent.

Details
Public

To resolve the outdated status:

  1. Log on to the DLP management console.
  2. Make sure that the affected machine is connected by checking its status on the Administration > Agent Management page.

    Check machine status in Agent Management page

  3. Redeploy the policy and make sure that the status in the console shows "Deployed".
  4. On the DLP server, check the time stamp of the policy file %WINDIR%\system32\dgagent\tmpe.pol. It should reflect the current time.

If the issue persists, do the following:

  1. Stop the DSASvc service.
  2. Go to the %WINDIR%\system32\dgagent directory and back up the following policy files:
    • tmpe.pol
    • tmpe_lastgood.pol
  3. Delete the policy files mentioned above.
  4. Start the DSASvc service.
  5. Deploy the policy again.

If the policy status is still outdated after doing the above procedures, collect the endpoint agent debug log with the following modules and send to Trend Micro Technical Support..

  • Agent Service
  • Policy Engine
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095459
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