You experience the following symptoms:
- Virtual machines show "Communication Error" on the Deep Security Manager (DSM).
- The DSVA reports "Component Update Failure".
- A reboot of the DSVA results in complete loss of connectivity.
- On the management console of the DSVA, you see the following error message:
When clicking OK, the DSVA receives a DHCP IP address and loses information about the configured DNS server settings.
The issue occurs because the DSVA ran out of disk space due to very large /var/logmessages.1 and /var/log/syslog.1 files.
- Open the DSVA console and press ALT + F2.
- Log in using "dsva" as the username and password.
- Check the file systems using the following command: dsva@(none):~$ df -k
You will see results similar to the following:
- Check the log files of /var/log/messages and /var/log/syslog using the following commands:
dsva@(none):~$ cd /var/log
dsva@(none):~$ ls -alh
The following results will appear:
To resolve the issue, delete the log files that are consuming too much disk space.
- Use the following commands to delete messages.1 and syslog.1 from the DSVA:
dsva@(none):/var/log# rm syslog.1
dsva@(none):/var/log# rm messages.1
- Reboot the DSVA.
- Reconfigure the IP address and hostname of the DSVA.
- Reactivate the DSVA via the DSM.
If the issue reoccurs on a regular basis, contact Trend Micro Technical Support and request for a copy of DSVA Hot Fix Build 1814.