Summary
You set up the SMTP Server settings and created a One-time Report:
- Open the Security Server console.
- Go to Reports > One-time Reports.
- Click Add.
- Mark Send the report to check box.
- Click Add. Wait until the report has been generated.
- Check if the recipient receives the notification.
However, the recipient did not receive the generated report.
Details
This happens because the Security Server (SS) is in pure IPv6 environment while the SMTP server is using IPv4 addressing. As a result, the SS will not be able to connect to the SMTP Server and pass the request.
However, if the SS is using a dual stack environment (using both IPv6 and IPv4 addressing), then the SS will be able to reach the IPv4 SMTP Server and can send the generated report to recipient.