Unable to receive the generated One-Time Report

- Updated:
- 5 Sep 2017
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Worry-Free Business Security Standard/Advanced 9.5
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

You set up the SMTP Server settings and created a One-time Report:

Open the Security Server console.
Go to Reports > One-time Reports.
Click Add.
Mark Send the report to check box.
Click Add. Wait until the report has been generated.
Check if the recipient receives the notification.

However, the recipient did not receive the generated report.

Details

This happens because the Security Server (SS) is in pure IPv6 environment while the SMTP server is using IPv4 addressing. As a result, the SS will not be able to connect to the SMTP Server and pass the request.

However, if the SS is using a dual stack environment (using both IPv6 and IPv4 addressing), then the SS will be able to reach the IPv4 SMTP Server and can send the generated report to recipient.