Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Invalid SMTP server..." error appears when switching tabs under Global Settings in the Security Server console

    • Updated:
    • 20 May 2021
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 10.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
Summary

You keep getting the following error message when switching to Proxy tab or Desktop/Server tab or System tab under Administration > Global Settings in the Security Server console: 

Invalid SMTP server. Type an IPv4 or IPv6 address or a host name that does not contain the following characters ":".

Invalid SMTP Server

Click the image to enlarge.

Details
Public

This happens when you enter invalid SMTP Server settings under the SMTP tab.

The Security Server console does not automatically save the SMTP Server settings when switching tabs. You need to click the Save button on the bottom of each tab to save the settings you made.

If the Security Server console detects an invalid input under SMTP tab (e.g. invalid SMTP server or SMTP server unavailable or cannot connect), then you will not be able to switch tabs.

To allow switching of tabs:

  1. Ensure the settings are correct and valid.
  2. Click Save to save the settings.

For more details on setting up an SMTP server, refer to this Knowledgebase article: Setting up the SMTP Server settings.

If further assistance on the issue is needed, contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1095500
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.