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"Error: -1618 Another installation is already in progress..." appears when installing the Worry-Free Remote Manager (WFRM) agent in WFBS

    • Updated:
    • 28 Feb 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary
You get the following error message when installing the Worry-Free Remote Manager (WFRM) agen on Worry-Free Business Security (WFBS):
Error: -1618 Another installation is already in progress. Complete that installation before proceeding with this install.
Note: Installation Error 1618 means ERROR_INSTALL_ALREADY_RUNNING.
Details
Public
This happens when there are two sessions running the MSI installer on the machine. In this scenario, the WFRM agent setup is opened via a Remote Desktop. 
To resolve this issue, wait for the other application to finish running the MSI Installer before running the setup for the WFRM agent. Do the following:
  1. Open the Task Manager.
  2. Go to the Processes tab.
  3. Find msiexec.exe on the list.
    Note: If you find more than one msiexec.exe process on the list, then another session is still running.
    Wait until there is only one msiexec.exe process remaining on the list.
  4. Run the setup again.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1095501
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