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Unable to Display the Summary Page of OfficeScan: 404 error

    • Updated:
    • 31 Jul 2015
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
After installing the OfficeScan server, a 404 error appears when opening the Summary page of OfficeScan web console.

When reviewing the IIS log, the following error may appear:

-----------------------
2012-07-04 10:30:33 W3SVC3 10.61.36.72 GET /officescan/console/html/widget/index.php - 4343 - 10.61.36.72 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+WOW64;+.NET+CLR+2.0.50727) 404 2 1260
-----------------------

Details
Public
Error 404 2 1260 means that there is a Web service extension lockdown policy that is preventing the console request. 1260 is an ERROR_ACCESS_DISABLED_BY_POLICY error.
To address the problem: 
  1. Open Internet Information Services (IIS) Manager
  2. Go to 'Web Service Extensions' folder. 
  3. Make sure 'FastCGI Handler' is Allowed. 
Note: Check other Web Service Extension related to Officescan. Make sure they are not Prohibited.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1095505
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