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Tools that can be used for troubleshooting Worry-Free Business Security (WFBS) issues

    • Updated:
    • 27 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

Know the tools you can use to resolve WFBS issues in the following areas:

  • Installation/uninstallation
  • Offline clients/clients not showing in the console
  • Update
  • Console
  • Performance
  • AMSP
  • Database
  • Malware
  • Debugging
Details
Public

Select the issue that you want to address to know what tools you can use for troubleshooting:

  • Uninstall tool - for manual uninstallation of Security Agent (SA)
  • TASpy tool - for manual installation of firewall in WFBS 7.0
  • Downloader tool - for downloading the WFBS installer when the installer is corrupted
  • Change GUID tool - for changing the GUID of SA when you want to clone the machine in WFBS 6.0/7.0/8.0
  • IPxFer tool - for transferring SA from one Security Server to another
  • Disk Cleaner tool - for deleting unused WFBS files such as backup files, log files and unused pattern files to free up disk space
  • iAU relay tool - for manually downloading the latest components from the iAU Server in WFBS 7.0

Case Diagnostic Tool - for collecting information needed by Trend Micro Technical Support

If you need technical assistance, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095525
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