HTTP Error 500.19 - Internal Server Error appears when accessing the OfficeScan (OSCE) server web console

  • Updated:
    • 13 Apr 2016
  • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
  • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
The following error message appears when accessing the OfficeScan (OSCE) server web console:
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid
Config error: "Cannot add duplicate collection entry of type 'mimeMap' with unique ket attribute 'fileExtension' set to '.*'"
HTTP Error 500.19 - Internal Server Error
If the config error is the same as the one indicated above, it means that there is a ".*" entry on the MIME types.
This error usually occurs when using IIS 7/7.5 because the wildcard symbol (.*) is not used in later versions of IIS.
Details
Public
To fix this issue, you can remove the MIME type entry ".*" or replace it with "." if you prefer to include the wildcard.
  1. Open the IIS manager.
  2. Go to the OfficeScan web site.
  3. Open Mime Types.
  4. Remove the MIME Type entry ".*" or replace it with "." if you want to include a wildcard.
  5. Restart the OfficeScan web site.
Premium
Internal
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.