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"Console Access Problem..." appears when installing Trend Micro Security for Mac (TMSM)

    • Updated:
    • 8 Dec 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Macintosh Leopard
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
    • Macintosh Tiger
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

When you imaged an existing OfficeScan of Worry-Free Business Security (WFBS) server with the TMSM plugin, change the IP address, and deploy the TMSM clients, you are unable to open the console and the following error message appears:

Console Access Problem.
Trend Micro Security has not been registered to its parent server, or is not functional because the server has not been activated.

Details
Public

To resolve this issue:

  1. Make sure that all the ports needed by the TMSM client and the server are opened properly.
  2. Make sure that the TMSM server has the latest Java Update version and your Mac machines also have the latest Java Update for Mac.
  3. Log on to the OfficeScan/WFBS web management console.
  4. Go to Plugin Manager > Trend Micro Security for Mac > Manage Applications.
  5. Go to Administration > Client-Server Communication.
  6. Add the server name and click Save.
  7. Run restart_tmsm.bat under ...\Trend Micro\OfficeScan\Addon\TMSM directory.
  8. Deploy the new installer on the Mac client.

After installation, the TMSM client should now be accessible and no error messages should come up.

Premium
Internal
Rating:
Category:
Configure; Deploy; Install; Update; Register
Solution Id:
1095566
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