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Database backup via UNC path is not working in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You want to back up the OfficeScan (OSCE) database to a separate machine via UNC path. However, the backup database is stored on the local OSCE server, not on the target machine.

Details
Public

OSCE uses an account or user to transfer the backup database to another machine via UNC path. The issue occurs because the account used is incorrect, OfficeScan is unable to find the used account from its Users list.

Usually, the account's format is TM_OSCE_<ServerName>.

To fix this issue, recreate the account:

  1. Shut down the OfficeScan Master service.
  2. Back up and delete the following files located on the <OfficeScan server>\PCCSRV\HTTPDB folder:
    • dbAcntMang.dbf
    • dbAcntMang.cdx
    • dbAcntMang.fpt
  3. Delete TM_OSCE_<ServerName> from Control Panel > Users.
  4. Start the OfficeScan Master Service.
    The previously deleted files and the TM_OSCE_<ServerName> account should be automatically generated under the HTTPDB folder.
  5. Configure the settings on the Database Backup console page.
  6. Perform a Backup Now.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095573
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