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[Hotfix] B2481 - An exception in cgishare.dll triggers the Application Event ID 2216 after the computer restarts

    • Updated:
    • 4 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

WFBS 7.0 SP1 hot fix build 2481 resolves the exception in cgishare.dll to prevent the 2216 event. The 2216 event is describe as the following in the Windows Application Event log after the computer restarts:

"The script started from the URL '/officescan/cgi/cgiRecvFile.exe' has not responded within the configured timeout period. The HTTP server is terminating the script."</p

Details
Public

Hot fix release date: 11/20/2012

Hotfix B2481 Readme

To obtain this hot fix:

 
For Premium Support or TAM Services customers, contact your Technical Account Manager directly.
  1. Contact Trend Micro Technical Support.
  2. Use the following information in the Problem Details section:
    • Title: Hot fix request from Solution ID EN 1095584
    • Problem Category: Update/Rollback Issues
    • Description:Provide a description of your server configuration including the following details:
      • Specify the product build you currently have on your server.
      • Give a description of the symptoms your server is experiencing.

To install this hot fix:

    1. Copy the hot fix executable file to a temporary folder on the Security Server (example: C:\temp).
    2. Double-click the file. All hot fix modules are automatically copied to the correct destination.

After the time stamps on the server files have changed, the server will automatically notify the Client/Server Security Agents to download the updated files.

 
This hot fix installation package rolls back the WFBS 7.0 Security Server automatically if it encounters problems during installation.
  1. Generate the appropriate log files on the system experiencing issues. For the instructions, refer to this article: Using the Case Diagnostic Tool (CDT)
  2. Contact Trend Micro Technical Support and provide the log files.
Premium
Internal
Rating:
Category:
Update
Solution Id:
1095584
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