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Creating an application pool in IIS 6 and IIS 7

    • Updated:
    • 15 Jun 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

Creating an application pool for the OfficeScan (OSCE) website in IIS 6 and IIS 7 will resolve some IIS authentication issues such as the following:

  • HTTP Error 401
  • HTTP Error 403
  • HTTP Error 500.0 - Internal Server Error
  • Third-party software that is also using IIS and conflicts with OfficeScan
Details
Public

To resolve some authentication issues, create an application pool in IIS 6 or IIS 7.

Creating and applying the new application pool

  1. Open the Internet Information Service Manager.
  2. Click + to open the tree view of the server.
  3. Choose Application Pool.
  4. From the menu, click Action > New > Application Pool.
  5. In the Application Pool ID field, type “OfficeScan”.
  6. Select Use Default Settings for New Application Pool and click OK.
  7. Right-click on OfficeScan and select Properties.
  8. Go to the Identity tab and click Predefined.
  9. Select Local System.
  10. Click Apply > Yes > OK.

Directing the application pool to the OfficeScan website

  1. In the Internet Information Service Manager, open Web Sites by clicking +.
  2. Right-click on OfficeScan and select Properties.
  3. Go to the Home Directory tab and in the Application name field, click Remove.
  4. Click Create.
  5. In the Application Pool list box, choose OfficeScan.
  6. Click Apply.
  7. Go to the Directory Security tab.
  8. Under Authentication and Access Control, click Edit.
  9. Change the IUSR_username to the administrator account and select Enable Anonymous Access.
  10. Click OK to re-enter the password for the administrator account and click OK.
  11. Click OK to close the OfficeScan Properties window.
  12. Restart the World Wide Web Publishing Service.

Creating and applying new application pool

  1. Open Internet Information Service Manager.
  2. Expand the IIS server.
  3. Choose Application Pool.
  4. On the right pane, click Add Application Pool or right-click the middle pane and choose Add Application Pool.
  5. When the Add Application Pool window appears, type the name of the application pool on the Namefield (e.g. OSCE).
    • The .NET Framework version field is set to .NET Framework v2.0.50727. This will depend on the version of your .NET framework.
    • On the Managed pipeline mode field, the value is Integrated.
    • The Start application pool immediately is checked.
  6. After the application pool is created, click the application pool and on the right pane, click Advanced settings.
  7. Go to the Process Module section and on the Identity field change the value from NetworkService to LocalSystem then click OK.

Using the newly created application pool

  1. Expand Sites and locate the virtual directory where you want to use the application pool.
  2. Select the virtual directory and on the right panel click Advanced Setting.
  3. Go to the General section and on the Application Pool, click Browse and select the application pool created.

Fixing an application pool when running CGI applications failed

The application pool may stop running CGI applications. To resolve the issue:

  1. Go to the Authentication feature of the virtual directory.
  2. Select the virtual directory and on the middle pane, click the Authentication feature.
  3. Click Anonymous Authentication and make sure the status is Enabled.
  4. On the right pane, click Edit.
  5. Change Anonymous user identity to Application pool identity.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1095592
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