Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“You will be redirected to a new location” appears when logging on to the InterScan Web Security as a Service (IWSaaS) admin portal using Firefox

    • Updated:
    • 24 Feb 2015
    • Product/Version:
    • InterScan Web Security as a Service 2.0
    • Platform:
    • N/A N/A
Summary

This article explains why the “You will be redirected to a new location” prompt appears when logging on to the IWSaaS admin portal using Firefox.

Details
Public

IWSaaS operates through multiple data centers in different regions to provide better service for global customers. Customer will be assigned a home data center according to the region and time zone they provided. 

When customers access the management console, they will connect to the nearest data center as the initial access point. If the data center is not the home data center of the customer, IWSaaS will redirect the user to their home data center’s console. Before the redirection, Firefox will prompt the customer of the redirection as shown in the image below:

Unlike Firefox, Chrome and Internet Explorer do not prompt the user of the redirection.

Premium
Internal
Rating:
Category:
Configure; Deploy
Solution Id:
1095622
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.