IP safe list does not work when using a proxy server

- Updated:
- 6 Oct 2020
- Product/Version:
- Worry Free Services for Dell
- Worry-Free Business Security Services 5.7
- Worry-Free Business Security Services 6.1
- Worry-Free Business Security Services 6.2
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services 6.5
- Worry-Free Business Security Services 6.5
- Worry-Free Business Security Services 6.6
- Worry-Free Business Security Services 6.6
- Worry-Free Business Security Services for Dell 5.6
- Worry-Free Business Security Standard 8.0
- Worry-Free Business Security Standard 9.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

The IP safelist for Web Reputation Service (WRS) and URL Filtering does not work when using a proxy server.

Details

This happens because IP safelist only applies to direct traffic without proxy. Therefore, if you are using a proxy server, the network traffic will not be bypassed since it is using a proxy IP address.

Trend Micro recommends that you only use the allow list for internal network IP addresses that do not use a proxy server to ensure proper safelisting of specific addresses.

Rating:

Category:

Troubleshoot

Solution Id:

1095637

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