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Worry-Free Remote Manager (WFRM) icon does not appear in the system tray after installing the Agent in Windows 8 and 2012

    • Updated:
    • 20 Mar 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary
The WFRM agent icon does not appear in the system tray after installing WFRM.
This issue happens because tmicAgentSetting.exe does not have permission to run. This is because UAC (User Account Control) in Windows 8 and 2012 does not launch by default.
Details
Public
To resolve the issue, manually run tmicAgentSetting.exe whenever computer restarts. 
  1. Go to C:\Program Files\Trend Micro\WFRMAgentForCSM.
  2. Run tmicAgentSetting.exe.
  3. Click Yes when prompted to allow the program to make changes to your computer.
    WFRM icon should now appear in the system tray. 
Even if WFRM agent icon does not appear in the system tray, the service will still run, settings will still be deployed, and logs will still be uploaded to the WFRM server.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095642
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