Update agent settings are removed after upgrading Worry-Free Business Security (WFBS)

- Updated:
- 5 Sep 2017
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Worry-Free Business Security Standard/Advanced 9.5
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

You configured several update agents, and then upgraded the WFBS.
After upgrading, the update agents you configured became normal agents because the settings you made were removed. This causes all the security agents to get updates from the security server.

The following error message appears during the upgrade:

Setup detected that there is at least one Update Agent on the network. When Security Agents upgrade, Update Agent settings will be removed. After the Security Server upgrades, re-add the Update Agents on the web console.

Details

The issue occurs due to the following reasons:

The settings of the update agents are not successfully migrated after upgrading WFBS due to architecture complexity.
The update agent DB flag is not migrated because of upgrade limitation.

As a workaround, configure again the update agents.

Rating:

Category:

Troubleshoot

Solution Id:

1095655

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