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Manual and Scheduled Update page shows Smart Scan Pattern component only

    • Updated:
    • 22 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
Summary

When trying to update the Security Server, only the Smart Scan Pattern appears under Manual and Scheduled Updates of the Management console:

Component Update

Click image to enlarge.

Reviewing the Security Server debug log (Ofcdebug.log), the following MS XML Parser errors appear:

LoadXML() catching exception ==>error(Invalid pointer)(-2147467261)

Load XML C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\download\ToggleComponentMapping.cfg failed

-----------------------

2012 03/05 11:39:21 [33b0 : 57f0] (00) (I) [OfcDownload][ofcservice.exe][CUpdateHandler::UpdateCategory] Load XML file C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\download\feature_component_mapping.xml - [iau_UpdateHandler.cpp(652)]
2012 03/05 11:39:21 [33b0 : 57f0] (00) (D) [OfcDownload][ofcservice.exe]CXMLParser::LoadXML() catching exception ==>error(Invalid pointer)(-2147467261) - [xml_Parser.cpp(32)]
2012 03/05 11:39:21 [33b0 : 57f0] (00) (E) [OfcDownload][ofcservice.exe][CUpdateHandler::UpdateCategory] Load XML C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\download\feature_component_mapping.xml failed - [iau_UpdateHandler.cpp(656)]
2012 03/05 11:39:21 [33b0 : 57f0] (00) (I) [OfcDownload][ofcservice.exe][CUpdateHandler::UpdateCategory] Load XML file C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\download\ToggleComponentMapping.cfg - [iau_UpdateHandler.cpp(652)]
2012 03/05 11:39:21 [33b0 : 57f0] (00) (D) [OfcDownload][ofcservice.exe]CXMLParser::LoadXML() catching exception ==>error(Invalid pointer)(-2147467261) - [xml_Parser.cpp(32)]
2012 03/05 11:39:21 [33b0 : 57f0] (00) (E) [OfcDownload][ofcservice.exe][CUpdateHandler::UpdateCategory] Load XML C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\download\ToggleComponentMapping.cfg failed - [iau_UpdateHandler.cpp(656)]
-----------------------

Details
Public

To resolve this issue, replace the MS XML Parser:

  1. Uninstall all MSXML Parser instance from Add/Remove Programs or Programs and Features.
  2. Download the MSXML 4.0 SP3 Parser.
  3. Install MSXML 4.0 SP3 Parser and reboot the machine.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095810
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