"Unable to communicate with the Full Disk Encryption service..." appears when the Windows loads

- Updated:
- 11 Dec 2019
- Product/Version:
- Endpoint Encryption 5.0
- Endpoint Encryption 3.1 Full Disk Encrypti
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP SP3 32-bit

Summary

The following error message appears when Windows loads and users cannot view the status of the drive:

Unable to communicate with the Full Disk Encryption service. Please check the status of Full Disk Encryption.

Details

This issue happens when the Windows User Account or the Authenticated User is not a member of the Windows group called "Users".

To resolve the issue, follow the steps below:

Open the Run window, type "lusrmgr.msc" and then click OK. This will open the Local Users and Groups window.
On the left pane, click on Groups, and then double-click Users on the right pane.
Click Add.
Add the user to the Group.

Rating:

Category:

Troubleshoot

Solution Id:

1095814

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.