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OfficeScan (OSCE) domains and clients are not appearing in the Control Manager (TMCM) web console

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • Control Manager 6.0
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

The TMCM web console does not show the OSCE domains and clients/agents despite successful registration of OSCE Server to TMCM.

Details
Public

This problem occurs when OSCE is not properly sending domain and client information to TMCM server. To resolve this issue:

  1. On the Control Manager Server, stop the TMCM and Trend Micro Management Infrastructure (TMI) services.
  2. Go to the Control Manager folder and open the ProcessManager.xml file.
  3. Change the value of "-EnableAffinityMask" from "false" to "true".
  4. Start the TMCM and TMI services.
  5. On the OfficeScan Server, stop the OfficeScan CMAgent service.
  6. Delete all files under the ...Trend Micro\OfficeScan\PCCSRV\CMAgent\command\ and ...Trend Micro\OfficeScan\PCCSRV\CMAgent\log\ directories.
  7. Open the Agent.ini file in the Trend Micro\OfficeScan\PCCSRV\CMAgent.
  8. Set HttpTimeoutSec=300.
  9. Start the CMAgent server.
  10. Wait for about 15 to 30 minutes and check any OSCE client in TMCM.

The OSCE domain and client information should now appear in the TMCM web console.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095829
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