Cannot disable the Auto-Lock option on iOS device with TMMS installed

Summary

When you try to disable the Auto-Lock feature of an iOS device, you cannot find the Never option to turn it off.

This usually happens when you are presenting using your iOS device where the device automatically locks. Thus, it interrupts your presentation.

Learn how to disable the Auto-Lock setting.


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Details

To resolve the issue:

Login on the Trend Micro Mobile Security Console
On the menu ribbon, Select Policies > Policy for Group > Select the Policy assigned for iOS Devices.

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Go to Devices > Password Policy > iOS tab. Look for the Auto-Lock dropdown option and set it to "–" to disable auto-lock on the devices.

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Save the changes, and wait for a few seconds until the devices receive the new policy changes.
On the iOS device, go to Settings > General > Auto-Lock. The Never option should now be visible.

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