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Cannot disable the Auto-Lock option on iOS device with TMMS installed

    • Updated:
    • 17 Aug 2021
    • Product/Version:
    • Mobile Security For Enterprise 9.8
    • OfficeScan XG
    • Platform:
    • iOS 11.x
Summary

When you try to disable the Auto-Lock feature of an iOS device, you cannot find the Never option to turn it off.

This usually happens when you are presenting using your iOS device where the device automatically locks. Thus, it interrupts your presentation.

Learn how to disable the Auto-Lock setting.

iOS Settings

Auto Lock Settings

Click the image(s) to enlarge.
Details
Public

To resolve the issue:

  1. Login on the Trend Micro Mobile Security Console
  2. On the menu ribbon, Select Policies > Policy for Group > Select the Policy assigned for iOS Devices.

    Policyt For Group

    Click the image to enlarge.

  3. Go to Devices > Password Policy > iOS tab. Look for the Auto-Lock dropdown option and set it to "–" to disable auto-lock on the devices.

    Autolock options

    Click the image to enlarge.

  4. Save the changes, and wait for a few seconds until the devices receive the new policy changes.
  5. On the iOS device, go to Settings > General > Auto-Lock. The Never option should now be visible.

    iOS Auto lock Settings

    Click the image to enlarge.

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Rating:
Category:
Configure; Troubleshoot; Deploy; Install; Register
Solution Id:
1095882
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