Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Cannot disable the Auto-Lock option on iOS device with TMMS installed

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • Trend Micro Mobile Security (Enterprise) 8.0
    • Platform:
    • iOS 4.0+
    • iOS 5.0+
    • iOS 6.0+
Summary
When you try to disable the Auto-Lock feature of an iOS device, you cannot find the Never option to turn it off.
This usually happens when you are presenting using your iOS device where the device automatically locks. Thus, it interrupts your presentation.
Learn how to disable the Auto-Lock setting.
 
Details
Public
To resolve the issue:
  1. Log on to the OfficeScan web console.
  2. Go to Plug-in Manager, and then click Manage Program for the Mobile Security Plug-in.
  3. Click Devices.
  4. Select the group where the device is located, and then click Policy.
    Select the group, and then click Policy.
  5. On the the left pane, click Encryption and Password Policy. 
    Click Encryption and Password Policy.
  6. Under the iOS tab, find the Auto-Lock drop-down menu, and then select -- as its value. This enables the Never option on the iOS device. 
  7. Save the changes. Wait for a few seconds until the devices receive the new policy changes.
  8. On the iOS device, go to Settings > General > Auto-Lock. The Never option should now be enabled.
    "Never" option now appears on the iOS device.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install; Register
Solution Id:
1095882
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.