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Windows authentication prompt appears when launching the OfficeScan web console

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
Summary

When you access the OfficeScan (OSCE) web console, you receive a Windows authentication prompt to enter a username and password. Entering an invalid credential results in a "HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials". Refer to the screenshots below:

Login form

"You are not authorized to view this page"

Details
Public

This issue occurs because the IUSR account is disabled. If you go to Computer Management > Local Users and Groups > Users, the IUSR account on the OfficeScan server is disabled. 

To fix this issue:

  1. Untick the Account is disabled check box for the IUSR account.
  2. Restart the IIS Admin Service and World Wide Web Publishing service.
  3. Access again the OfficeScan web console. The Windows prompt will disappear.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095996
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