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Disabling upgrades for selected clients in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 15 Nov 2014
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
    • Windows 2003 Enterprise
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows XP Home
    • Windows XP Professional
Summary
Prevent selected groups in WFBS-SVC to upgrade to the newer version.
Details
Public
Upgrading a large number of clients simultaneously can significantly increase network traffic. WFBS-SVC provides an option to prevent selected groups from upgrading to the current version.
If there are a large number of clients to be upgraded, Trend Micro recommends disabling program update for certain client groups before the upgrade, and then upgrading them later.
Disable Agent upgrades on Windows clients
  1. On the WFBS-SVC Web console, go to Devices > {group} > Configure Policy > Windows > Client Privileges > Agent Control.
  2. Under Update Settings, select Disable regular agent upgrade and hotfix deployment and save your settings.
These clients will not be upgraded to a newer release, but will still receive component updates (such as the virus pattern file) to keep their protection up to date. Additionally, if there is a critical upgrade the console will override these settings and proceed with the upgrade.
When you are ready to upgrade these clients, untick the Disable regular agent upgrade and hotfix deployment checkbox and save your settings. When the next release is available, the Agent will be upgraded.
Disable Agent upgrades on Mac clients
  1. On the WFBS-SVC Web console, select Devices > {group} > Configure Policy > Mac > Client Privileges.
  2. Under Update Settings, select Disable regular agent upgrade and hotfix deployment and save your settings.
These clients will not be upgraded to a newer release, but will still receive component updates (such as the virus pattern file) to keep their protection up to date. Additionally, if there is a critical upgrade the console will override these settings and proceed with the upgrade.
When ready to upgrade these clients, untick the Disable regular agent upgrade and hotfix deployment checkbox and save your settings. When the next release is available, the Agent will be upgraded.
Disable Agent upgrades on Android clients
Android devices get their updates from the WFBS-SVC server. Request users not to upgrade the Agent until further notice.
Disable Agent upgrades on iOS clients
iOS devices get their updates from the WFBS-SVC server. Request users not to upgrade the Agent until further notice.
Premium
Internal
Rating:
Category:
Configure; Upgrade
Solution Id:
1096355
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