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Confirmation email not delivered in Hosted Email Security (HES)

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.8
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary
After HES/HES - Inbound Filtering is activated and your first domain added, you will immediately receive a confirmation or so called welcome email. However, sometimes this email is not delivered.
Details
Public
The confirmation email may not be received because very often, users add their first domain to HES but forget to submit the changes.
To resolve this issue:
  1. Log in to HES.
  2. On the Add a Domain section, click the Submit button.
    Submit Domain
  3. Wait for your confirmation email to be sent to you. It should be delivered within 48 hours. The email contains guides that will helpyou through the final necessary steps to accomplish before starting the HES service.
    If you still do not receive the confirmation/welcome email, contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Register
Solution Id:
1096373
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