Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Confirmation email not delivered in Hosted Email Security (HES)

    • Updated:
    • 28 Jun 2017
    • Product/Version:
    • Hosted Email Security 2.0
    • Hosted Email Security 3.0
    • Platform:
    • N/A N/A
Summary

After HES/HES - Inbound Filtering is activated and your first domain added, you will immediately receive a confirmation/welcome email. However, sometimes this email is not delivered.

Details
Public

The confirmation email may not be received because very often, users add their first domain to HES but forget to submit the changes. To resolve this issue:

Option 1:

  1. Log in to HES.

    • For Europe, Middle East, Africa(EMEA): https://tm.hes.trendmicro.eu
    • For Non EMEA: https://tm.hes.trendmicro.com
  2. On the Add a Domain section, click Submit.

    Submit domain

    Click image to enlarge

  3. Wait for your confirmation email to be sent to you. It should be delivered within 48 hours. The email contains guides that will help you through the final necessary steps to accomplish before starting the HES service.

    If you still have not received the confirmation/welcome email, contact Trend Micro Technical Support.

Option 2:

If you still have not received the confirmation email and you need to activate the domain, do the following:

  1. Log in to HES Console then go to Domains.
  2. Look for the domain with the “Adding” status and click the gear icon beside it. A pop-up window appears containing steps on how to complete the activation .

    Domains page

    Click image to enlarge

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Register
Solution Id:
1096373
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.