Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“Internet Explorer cannot display the webpage” appears when accessing the InterScan Web Security Virtual Appliance (IWSVA) console

    • Updated:
    • 27 Jan 2016
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.6
    • Platform:
    • N/A N/A
Summary

You get the following error message when you open the IWSVA console:

“Internet Explorer cannot display the webpage”

Details
Public

The issue occurs when the IWSVA web console is configured to use port 1812 but nothing is listening on it.

 
To see the configured port, go to Administration > Network Configuration > Web Console.
To confirm that port 1812 is not listening, run the command "lsof –i:1812".

To resolve the issue:

  1. Using an SSH client such as Putty, run the following commands:

    /usr/iwss/S99IScanHttpd stop
    /usr/iwss/S99IScanHttpd start

  2. If the issue persists, run this command:

    /usr/iwss/AdminUI/configtomcat restore

You can now access the IWSVA console.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1096524
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.