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OfficeScan (OSCE) proxy service prevent Google Hangout videos from loading

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

There are instances when Google Hangout videos does not load when the OSCE proxy service is enabled.

Details
Public

To solve this issue, add the googletalkplugin.exe file to the tmproxy whitelist:

  1. Unload the OfficeScan client.
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\NSC\TmProxy\WhiteList\
  3. Create a new key and give it a name. For example: GoogleTalkPlugin
  4. Create a new string under the new key and name it "ProcessImageName".
  5. Set the value to googletalkplugin.exe.
  6. Click OK to save the changes.
  7. Reload the client, wait for all the services to load before testing.

To deploy this from a server, follow the steps in this article: Configuring Tmproxy Whitelist to exclude application processes from scanning.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1096531
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