Summary
The software will not work even after excluding the entire directory of the software (Intelerand Medical System) from real-time scan.
Details
To fix this issue, exclude the inteleviewer processes from scanning.
- Go to the \PCCSRV\ folder on the OfficeScan server installation directory and the ofcscan.ini file using a text editor.
- Add the following keys under the [Global Setting]:
[Global Setting]
SEG_WhiteListProcNum=4
SEG_WhiteListProc0=InteleViewer.exe
SEG_WhiteListProc1=StartInteleViewer.exe
SEG_WhiteListProc2=INTELE~1.EXE
SEG_WhiteListProc3=STARTI~1.EXE - Save and close the file.
- Log on to the OfficeScan web console and do one of the following:
- For OfficeScan 11.0/XG, go to Agents > Global Agent Settings.
- For OfficeScan 10.6 and below, go to Networked Computers > Global Client Settings.
- Click Save to deploy the settings to the clients.
It may take a while before the setting could take effect.
If the issue persists, send the following to Trend Micro Technical Support:
- CDT logs from the server.
- CDT logs from the client (taken while reproducing the issue).
