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Inteleviewer software is not working when real-time scan is enabled

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
The software will not work even after excluding the entire directory of the software (Intelerand Medical System) from real-time scan.
Details
Public
To fix this issue, exclude the inteleviewer processes from scanning.
  1. Go to the \PCCSRV\ folder on the OfficeScan server installation directory and the ofcscan.ini file using a text editor.
  2. Add the following keys under the [Global Setting]:
    [Global Setting]
    SEG_WhiteListProcNum=4
    SEG_WhiteListProc0=InteleViewer.exe
    SEG_WhiteListProc1=StartInteleViewer.exe
    SEG_WhiteListProc2=INTELE~1.EXE
    SEG_WhiteListProc3=STARTI~1.EXE
  3. Save and close the file.
  4. Log on to the OfficeScan web console and do one of the following:
    • For OfficeScan 11.0/XG, go to Agents > Global Agent Settings.
    • For OfficeScan 10.6 and below, go to Networked Computers > Global Client Settings.
  5. Click Save to deploy the settings to the clients.
     
    It may take a while before the setting could take effect.
If the issue persists, send the following to Trend Micro Technical Support:
  • CDT logs from the server.
  • CDT logs from the client (taken while reproducing the issue).
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1096562
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