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Apache failed to start after installing SafeSync for Enterprise 2.0 server

    • Updated:
    • 18 Mar 2013
    • Product/Version:
    • SafeSync for Enterprise 2.0
    • Platform:
    • Ubuntu 10.04 64-bit
    • VMware ESXi 5.0
Summary
After installing SafeSync for Enterprise 2.0 server, Apache server fails to start and the following errors appears when server boots up:
* Starting web server apache2
[Fri Dec 14 20:56:06 2012] [error] Can't open /var/log/osdp/osdp.log (Permission denied) at /usr/local/share/perl/5.10.1/Log/Log4perl/Appender/File.pm line 103.\nCompilation failed in require at /opt/TrendMicro/OSDP/Lib/Storage/ForkControl.pm line 4.\nBEGIN failed--compilation aborted at /opt/TrendMicro/OSDP/Lib/Storage/ForkControl.pm line 4.\nCompilation failed in require at /opt/TrendMicro/OSDP/Config/startup.pl line 4.\nBEGIN failed--compilation aborted at /opt/TrendMicro/OSDP/Config/startup.pl line 4.\nCompilation failed in require at (eval 2) line 1.\n
[Fri Dec 14 20:56:06 2012] [error] Can't load Perl file: /opt/TrendMicro/OSDP/Config/startup.pl for server (null):0, exiting...
...fail!
Restarting Apache using "sudo service apache2 restart" command also fails.
Details
Public
When SafeSync hardware requirements are not met during installation, some components may not install properly and may not start.
In this case, Apache failed to install properly because there was only one NIC card attached to the server or only one NIC card is connected to a switch when SafeSync was installed. Attaching 2 NIC cards and reinstalling SafeSync will resolve this issue.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1096651
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