OfficeScan Client NT Listener Service periodically stops due to SMS Agent

- Updated:
- 17 Oct 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan XG.All
- Platform:
- Windows 2008 Enterprise
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit

Summary

The TM Listen Service randomly stops on some of the machines with OfficeScan client installed. The user needs to start the TM Listen service manually but it will stop again after a certain period of time.

Details

This problem is caused by an issue with the Systems Management Server (SMS) Agent service when stopping the Windows Management Intrumentation (WMI) service. When you have WMI Framework 3.0 installed, this will request the WMI Service to rebuild its repository, causing the WMI service to shut down, stopping the OfficeScan NT Listener Service.

To resolve the issue, upgrade to System Center Configuration Manager (SCCM) 2012 Service Pack 1.

For more information about the issue, refer to the Microsoft article Configuration Manager management points fail after they install Windows Management Framework 3.0 and run Client Health Evaluation.

Rating:

Category:

Troubleshoot

Solution Id:

1096663

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