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Rolling Back Control Manager (TMCM) 6.0 servers to version 5.0/5.5

    • Updated:
    • 20 Feb 2015
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

If upgrading to TMCM 6.0 is unsuccessful, perform the following steps to roll back to your TMCM 5.0/5.5 system

Details
Public

Rolling back a TMCM 6.0 server to TMCM 5.0/5.5

Use one of the following methods to roll back the TMCM 5.0/5.5 system:

  • Roll back from a TMCM server and database backup
  • Roll back from an entire operating system of the server and the TMCM database backup

To roll back from a TMCM server and database backup, do the following:

  1. Remove the TMCM 6.0 server.
  2. Install the TMCM 5.0/5.5 server.
  3. Apply the required TMCM 5.0/5.5 service packs and hot fixes.
     
    Apply only the service packs and hot fixes that the original TMCM 5.0/5.5 server had installed.
  4. Restore the TMCM 5.0/5.5 database with the backup database.
  5. Restore all the TMCM 5.0/5.5 folders with the backed up folders.
  6. Restore TMCM 5.0/5.5 registries with the backed up registries.
  7. Restore all the files under ..\Trend Micro\CmKeyBackup\*.*.
  8. Import the old certificate.

To roll back from an entire Operating System of the server and the TMCM database backup, do the following:

  1. Restore the TMCM 5.0/5.5 database with the backup database.
  2. Restore the operating system of the server with the backed up operating system.

Rolling Back a Cascading Environment

To do this:

  1. Unregister all child TMCM servers from the parent TMCM server.
  2. Roll back the parent TMCM server.
  3. Roll back all child TMCM servers.
  4. Apply TMCM service packs and hot fixes.
  5. Register all child TMCM servers to the parent TMCM server.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Upgrade; Migrate
Solution Id:
1096729
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