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Removing a Windows-based Control Manager (TMCM) 2.x agent

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
To remove one or more agents, you must run the uninstallation component of the Control Manager Agent setup program. Uninstall agents remotely, either by running the program from the Control Manager server, or another server, or locally, by running the setup program on the agent computer.
Do the following:
  1. Navigate to Administration > Settings > Product Agent Settings. The Product Agent Settings screen appears.
  2. Click the RemoteInstall.exe link to download the application.
  3. Using Windows Explorer, go to the location where you saved the agent setup program.
  4. Double-click the RemoteInstall.exe file. The Trend Micro Control Manager Agent Setup screen appears. Control Manager Agent Setup
  5. Click Uninstall. The Welcome screen appears.
  6. Click Next. The Control Manager source server logon screen appears. Control manager source server logon
  7. Specify and provide Administrator-level logon credentials for the Control Manager server. Type the following information:
    • Host name
    • User name
    • Password
  8. Click Next. Select the product whose agent you want to remove.
  9. Click Next. Select the servers from which to remove the agents. You have two ways to select those servers:
    • To select from the list:
      1. In the left list box, double-click the domain containing the antivirus servers, and the domain expands to show all the servers inside.
      2. Select the target server(s) from the left list box, and then click Add. The chosen server appears on the right list box. Click Add All to add agents to all servers in the selected chosen domain. Alternatively, you can double-click on a server to add it to the left list.
    • To specify a server name directly:
      1. Type the server's FQDN or IP address in the Server name field.
      2. Click Add. The server appears on the right list box. To remove servers from the list, select a server from the right list box, and then click Remove. To remove all servers, click Remove All.
Configure; Troubleshoot; Uninstall
Solution Id:
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