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Reinstalling the Control Manager (TMCM) agent service on an OSCE server

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • Control Manager 6.0
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
Summary

This article describes the steps in reinstalling the TMCMagent service when problems occur (e.g. unable to start the service, needs to be installed manually) in OfficeScan (OSCE).

Details
Public

Do the following:

  1. On the OfficeScan server, open the command prompt.
  2. Go to the CMAgent directory.

    Default location (64-bit): C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\CmAgent

  3. Uninstall the Control Manager agent by typing the following command:

    OfcCMAgent -uninstall

  4. Reinstall the Control Manager Agent by typing the following command:

    OfcCMAgent -install

    The service is again listed in the Microsoft services console.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1096784
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