Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Restoring InterScan Web Security Virtual Appliance (IWSVA) system after an unsuccessful upgrade

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.6
    • Platform:
    • N/A N/A
Summary

If an upgrade fails because of a power failure, you can restore the IWSVA 5.5 system from the IWSVA console. All data and logs will be retained.

Details
Public

A failed upgrade process causes the IWSVA appliance to reboot. To execute the recovery:

  1. Select the SYSTEM RECOVERY option from the IWSVA Installation Menu. 

    enter system recovery mode

  2. Select the appropriate language and press ENTER. 

    select language for installation process

  3. Select the appropriate keyboard type and press ENTER. 

    select keyboard type

  4. Select No in the Network Setup and press ENTER. 

    setup networking

  5. Select Continue and press ENTER to allow the system to locate your installation and mount it. 

    installation location and mount

  6. Select OK on the System to Rescue page to continue.
    Note: Depending on your setup, this page may or may not appear. 

    system to rescue path

  7. Press ENTER to enter the OS shell. 

    OS shell

  8. Run the recovery tools located on the disk by executing the following commands:

    #chroot /mnt/sysimage
    #/var/upgrade_tool/rollback_tools.sh

  9. Reboot the upgrade package by executing the following commands:

    #exit
    #exit

Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot; Upgrade
Solution Id:
1096975
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles