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“Internet Explorer cannot display the webpage” appears when accessing the Worry-Free Business Security (WFBS) console

    • Updated:
    • 1 Feb 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
Summary

When you access the WFBS console hosted in Apache 2.0, the following error message appears:

Internet Explorer cannot display the webpage

Click image to enlarge.

Details
Public

The error occurs when there are no Apache services to run the WFBS web console that it is hosting, as shown in this Apache Service Monitor:

To recover the services, recreate the Apache Server using the WFBS Console Recovery Tool:

 
Make a backup copy of ..\Trend Micro\Security Server\PCCSRV\OfUninst.ini file before doing this procedure.
  1. Go to Windows Control Panel then uninstall Apache 2.0.
  2. Modify the ..\Program Files (x86)\Trend Micro\Security Server\PCCSRV\OfUninst.ini file "ServerType=" value from “2” to “1” under [WEB_SERVER] section.

    ServerType=2

  3. Go to ..\Trend Micro\Security Server\PCCSRV directory and open SrvDiag.exe. The WFBS Console Recovery Tool will appear.
  4. Click Check Web Server. The Switch to Apache button will be enabled.

    SrvDiag

  5. lick Switch to Apache. Apache installation will start and the tool will show a progress bar.

    installing apache process

    After the Apache installation completes, you will get the following message:

    Security Server has switched to Apache now

  6. Log in to the WFBS console again to verify that the issue is resolved.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097178
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