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OfficeScan server cannot connect to the standalone Smart Protection server

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Enterprise
Summary

After importing the settings from 10.0, the OfficeScan (OSCE) server is unable to connect to the standalone Smart Protection server:

  • Additional scan servers are saved in ...pccsrv\sscfg.ini in the OSCE server.
  • Checking ProductFilesList.txt, the size of sscfg.ini is 964bytes, which is quite small.
  • We can't check if the file is corrupted or not since the actual file is not present and the CDT logs weren't collected.
  • We assume that sscfg.ini is corrupted when adding additional scan servers via the web console.
Details
Public

To resolve the issue, put the sscfg.ini file back to its normal state if the file is unusable or corrupted:

  • Stop the OSCE Master Service.
  • Go to ..officescan\pccsrv.
  • Back up and delete sscfg.ini.
  • Restart OSCE Master Service and make sure that sscfg.ini is created.
  • Log on to the OSCE web console and add standalone SmartScan servers.

 

If it fails, collect the following data and send to Trend Micro Technical Support:

  • sscfg.ini
  • ...\LogFiles\W3SVC3 (latest IIS log file)
  • ofcdebug.log

     
    Make sure that ofcdebug.log is enabled while replicating the issue.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097268
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