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Unable to upgrade agents reporting to Windows Server 2012 with OfficeScan (OSCE) installed

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

OSCE agents were moved (using the move client option in the management console) to a Windows 2012 server with OSCE server installed. The OSCE agents receive pattern updates but the program version is not updated.

Doing the following does not resolve the issue:

  1. Rebooting the client.
  2. OfficeScan Agents is configured to allow hot fix update under: Agent > Agent Management > Settings > Privileges and Other Settings > Other Settings tab. OfficeScan agents can update components but not upgrade the agent program or deploy hot fixes is unchecked.
  3. Update agents have been moved to the new OfficeScan Server.
  4. Using autopcc /f does update the program version.
Details
Public

Upon checking the IIS error logs, it has been identified that this issue is caused by ExtentionlessURLHandler:

ExtensionlessURLHandler is an MS hotfix for Windows 7 SP1 or later. This module is used to script for extensionless url.

To solve this issue, delete all ExtentionlessURLHandler in IIS under OfficeScan > Handler Mappings > under CGI-exe.

ExtensionlessURLHandler-Integr....
ExtentionlessURLHandler-ISAPI
ExtentionlessURLHandler-ISAPI

Handler Mappings

Remove ExtensionlessURLHandler

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097353
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