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Multiple default domains appear in the OfficeScan (OSCE) client management tree

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2016 Server Standard
Summary

The OSCE client management tree shows more than one default domain. The machines that are members of Workgroup are usually affected by this issue.

Details
Public

This issue occurs when moving OfficeScan (OSCE) clients from one server to another with Custom Client Grouping enabled. The OSCE clients become members of the Default domain if it doesn't match any of the domains created when Custom Client Grouping was enabled.

To solve the issue, do any of the following procedures:

  1. Open the web console and go to Networked Computers > Connection Verification > Manual Verification tab.
  2. Click Verify Now.
  3. Observe if clients are moved to the correct domain and the "Default" domain is reduced/removed.
  4. Go to Networked Computers > Client Management > Manage Client Tree > Sort Client and verify the result.
  1. Import the HTTPDB files and restart the OSCE Master Service.
  2. From the OfficeScan console, navigate to Networked Computers > Client Management.
  3. Rename the Default domain to Default_1.
    After renaming, another domain named Default appears.
  4. Rename the newly created Default domain to Default_2.
    After renaming, another domain named Default appears.
  5. Rename the newly created Default domain to Default_3.
    If you move a client to new domain, the domains are now named Default_1, Default_2, and Default_3.
  6. Remove Default_2 and Default_3.
  7. Rename Default_1 back to Default.
  8. Verify if the issue has been resolved by moving a client to a new domain. You should see only one Default domain.

If the above procedures fail, re-enable Custom Client Grouping and recreate the HTTPDB directory:

  1. Go to Networked Computers > Client Grouping.
  2. Select NetBIOS domain, then click Save.
  3. Stop the OSCE server services.
  4. Recreate the ...PCCSRV\HTTPDB folder.
  5. Restart the OSCE server services.
  6. Wait for 24 hours for all the OSCE clients to report back to the server and reappear in the web console.
  7. When all the clients appear in the console, re-enable the Custom Client Group.
  8. Go to Networked Computers > Client Management > Manage Client Tree > Sort Client to verify the results.

If the issue still persists, collect and submit the following to Trend Micro Technical Support:

  • CDT logs of the OSCE server.
  • CDT logs of an OSCE client that appears in the Default domain controller.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097374
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