Summary
When a user attempts to sign in several times to Deep Security as a Service Console with an incorrect password, the user will be locked out. The number of attempts to sign in is configured under Administration > System Settings > Security.
Details
To unlock the users who have been locked out from the Deep Security as a Service console.
Do the following:
- Log in to the Deep Security as a Service console using one of the working Admin users.
- Go to Administration > Users Management > Users.
- Double-click the username or user that has been locked out and then deselect the Locked Out (Prevented from system sign in) check box.
- Click Apply > OK.
