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Unlocking a username that has been locked out in Deep Security as a Service

    • Updated:
    • 20 Nov 2013
    • Product/Version:
    • Deep Security as a Service 2.0
    • Platform:
    • CentOS 6 32-bit
    • CentOS 6 64-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - SuSE 10 64-bit
    • Linux - SuSE 11
    • Linux - SuSE 11 64-bit
    • Ubuntu 10.04 64-bit
    • Ubuntu 12.04 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2008 Server R2
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When a user attempts to sign in several times to Deep Security as a Service Console with an incorrect password, the user will be locked out. The number of attempts to sign in is configured under Administration > System Settings > Security.

Details
Public

To unlock the users who have been locked out from the Deep Security as a Service console.

Do the following:

  1. Log in to the Deep Security as a Service console using one of the working Admin users.
  2. Go to Administration > Users Management > Users.
  3. Double-click the username or user that has been locked out and then deselect the Locked Out (Prevented from system sign in) check box.
  4. Click Apply > OK.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1097447
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