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Routing agent EventID shows as "FAIL" in the Mail Tracking logs of ScanMail for Exchange (SMEX)

    • Updated:
    • 9 Oct 2013
    • Product/Version:
    • ScanMail for Exchange 10.0
    • ScanMail for Exchange 10.2
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Server Essentials
Summary
Some internal clients are unable to receive emails even though Exchange was able to receive and process the email. On the Exchange mail tracking, the EventID shows as FAIL on emails that were not received by the internal recipient.
ticketing system
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Details
Public
This is not an error. This is a correct output when the Web Reputation or the Content Scanning actions are set to "Delete Entire Message". This output happens because the email was already deleted by SMEX before it was delivered to the user's "inbox". 
To resolve this, you can change the action of Web Repuation and Content Scanning to either "Quarantine message to user's spam folder" or "Tag and Deliver".
To check for Content Scanning action:
  1. Log in to the SMEX console.
  2. Go to Spam Prevention > Content Scanning  > Action tab.
  3. Choose either Quarantine message to user's spam folder or Tag and Deliver.
  4. Click Save.
To check for Web Reputation action:
  1. Log in to the SMEX console.
  2. Go to Web Reputation > Action.
  3. Choose either Quarantine message to user's spam folder or Tag and Deliver
  4. Click Save.
Note: For load-balanced Exchange environments, Web Reputation and Content Scanning are only available in SMEX installed on the HUB Role.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097480
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