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"Unable to display data because of an unexpected error. Please try again later" appears when viewing the summary page

    • Updated:
    • 20 Apr 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

The following error appears when viewing the summary page:

Unable to display data because of an unexpected error. Please try again later.

Details
Public

The IUSR account does not have enough permission to access the %windir%\Temp directory. To resolve the issue, give the IUSR account Read and Write permissions to the directory:

  1. Right-click on %windir%\Temp and then click Properties.
  2. Under the Security tab, click Edit....

    If IUSR isn't on the Group or Usernames list, click Add....

  3. Add IUSR by inputting IUSR and then clicking Check Names > OK.
  4. Set the permission for IUSR to "Full control".

    IUSR permission

  5. Click OK > Yes > OK.
  6. Check if the OfficeScan Summary page is fine.

If the issue persists, please contact Trend Micro Technical Support for assistance.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1097507
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