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"Manual Update Unsuccessful" appears when updating Worry-Free Business Security Services (WFBS-SVC) for MAC

    • Updated:
    • 15 Nov 2014
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Platform:
    • Macintosh Lion
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
Summary
After successfully installing WFBS-SVC on MAC OS, the following message appears when you try to run manual update:
Manual Update Unsuccessful
A connection timeout has occurred. Ensure that the computer can connect to the Internet.
From the system.log, the following errors appear:
May 9 10:59:58 Daves-MacBook-Air.local acwebsecagent[207]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
May 9 10:59:58 Daves-MacBook-Air.local acwebsecagent[207]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
May 9 10:59:58 Daves-MacBook-Air.local acwebsecagent[207]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
May 9 10:59:58 Daves-MacBook-Air.local acwebsecagent[207]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
May 9 11:01:58 Daves-MacBook-Air.local acwebsecagent[207]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
May 9 11:01:58 Daves-MacBook-Air.local acwebsecagent[207]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
May 9 11:01:58 Daves-MacBook-Air.local acwebsecagent[207]: Connection : GetHashSHA256 error -2147024809 May 9 11:01:58 Daves-MacBook-Air.local acwebsecagent[207]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
May 9 11:01:58 Daves-MacBook-Air.local acwebsecagent[207]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
Details
Public
The issue is related with Cisco Anyconnect Secure Mobility. By default, this software also installs the Web Security component unless you uncheck it during the installation process.
To resolve the issue, open the Terminal Console and execute the command:
sudo /opt/cisco/anyconnect/bin/websecurity_uninstall.sh
This will remove the Web Security component of Cisco Anyconnect Secure Mobility.
Premium
Internal
Rating:
Category:
Update
Solution Id:
1097578
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