“Unable to connect to PolicyServer” error message appears when logging in or importing a license

Summary

You receive the following error message when logging in or importing a license on PolicyServer:

Unable to connect to Policy Server

Details

The issue occurs because you were unable to provide a port for the management communication. You need to enter the IP address when logging in.

To resolve the issue, enter the address of the server of the the port on the Server field. Use either of the following:

Rating:

Category:

Configure; Troubleshoot; Install; Register

Solution Id:

1097688

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.