“Unable to connect to PolicyServer” error message appears when logging in or importing a license

- Updated:
- 24 Nov 2016
- Product/Version:
- Endpoint Encryption 3.1 PolicyServer
- Endpoint Encryption 5.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Standard
- Windows 2008 Standard 64-bit

Summary

You receive the following error message when logging in or importing a license on PolicyServer:

Unable to connect to Policy Server

Details

The issue occurs because you were unable to provide a port for the management communication. You need to enter the IP address when logging in.

To resolve the issue, enter the address of the server of the the port on the Server field. Use either of the following:

Test Now

Rating:

Category:

Configure; Troubleshoot; Install; Register

Solution Id:

1097688

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