"FastCGI Error..." appears on the OfficeScan (OSCE) summary page

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Standard

Summary

After logging on to the OSCE management console, the Summary page displays the following error:

FastCGI Error
The FastCGI Handler was unable to process the request.
Error Number: 1413 (0x80070585)

Details

This issue is caused by FastCGI. However, the FastCGI configuration file is incorrect for some unknown reason.

To fix this issue, add the following information at the bottom of the configuration file (C:\WINDOWS\system32\inetsrv\fcgiext.ini):

This solution only works for IIS 6 (Windows 2003). For IIS 7, FastCGI is already merged into it.

[Types]
php=PHP

[PHP]
ExePath=C:\Program Files (x86)\PHP\php-cgi.exe
InstanceMaxRequests=10000
ActivityTimeout=600
RequestTimeout=600
EnvironmentVars=PHP_FCGI_MAX_REQUESTS:10000,PHPRC:C:\Program Files (x86)\PHP\

As an alternative solution, follow the procedure in this article: "Server Error" or "PHP Error" appears on the Summary Page of the OfficeScan management console, and reinstall the PHP application.

Rating:

Category:

Troubleshoot

Solution Id:

1097832

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