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Upgrading to Service Pack 2 of ScanMail for Exchange (SMEX) 10.2 fails and shows the message "Unsuccessful. Install Search&Destroy Component unsuccessful."

    • Updated:
    • 15 Jul 2013
    • Product/Version:
    • ScanMail for Exchange 10.2
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
Installing the Service Pack 2 (SP2) for SMEX 10.2 fails with the following status message:
Unsuccessful. Install Search&Destroy Component unsuccessful. 
After the failed SP2 installation, the SMEX services also fail to start.
The following errors are logged in the ScanMail_exeCustomActionWrapper.log file:
Thu Jun 20 10:42:34 2013 [13716:14844] [                      addonSMEX.cpp( 691)] [  >>>>  ]
AddonInstallSearchDestroyComponent
Thu Jun 20 10:42:34 2013 [13716:14844] [            PackageStatusReport.cpp( 129)] [  Debug ]
Package current progress is 'Installing Search&Destroy Component'
Thu Jun 20 10:42:34 2013 [13716:14844] [                      addonSMEX.cpp( 739)] [  Debug ]  wstrCommandInstallMAPICDO=msiexec.exe /i
"C:\Program Files\Trend Micro\Smex\ExchangeMapiCdo\ExchangeMapiCdoE14.MSI" /qn /norestart
Thu Jun 20 10:42:34 2013 [13716:14844] [                      addonSMEX.cpp( 744)] [  Debug ]
szCmdLine=msiexec.exe /i "C:\Program Files\Trend Micro\Smex\ExchangeMapiCdo\ExchangeMapiCdoE14.MSI"
/qn /norestart
Thu Jun 20 10:42:36 2013 [13716:14844] [                      addonSMEX.cpp( 855)] [  Debug ]  wstrCommandLine=
"C:\Program Files\Trend Micro\Smex\instSetupHelper.exe" DisableCASEncryption EXSTORE14
Thu Jun 20 10:42:36 2013 [13716:14844] [                      addonSMEX.cpp( 860)] [  Debug ]  szCmdLine=
"C:\Program Files\Trend Micro\Smex\instSetupHelper.exe" DisableCASEncryption EXSTORE14
Thu Jun 20 10:42:36 2013 [13716:14844] [                      addonSMEX.cpp( 874)] [  Error ]  CreateProcess failed because:14001, The application has failed to start because its side-by-side configuration is incorrect.
Please see the application event log for more detail.

Thu Jun 20 10:42:36 2013 [13716:14844] [            PackageStatusReport.cpp( 182)] [  Debug ]  Package encounter
an error. The error message is 'Unsuccessful. Install Search&Destroy Component unsuccessful.'
The Application Event Viewer Log shows Event ID: 33 errors with the following:
Activation context generation failed for "C:\Program Files\Trend Micro\Smex\utilServerManagementActivation.dll". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",
version="8.0.50727.762" could not be found. Please use sxstrace.exe for detailed diagnosis.
Details
Public
After applying the update, the SMEX services can now start properly and SP2 no longer fails during the Search&Destroy installation.
Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade
Solution Id:
1097876
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