Fix unsuccessful SP2 installation for ScanMail for Exchange 10.2

Upgrading to Service Pack 2 of ScanMail for Exchange (SMEX) 10.2 fails and shows the message "Unsuccessful. Install Search&Destroy Component unsuccessful."

- Updated:
- 15 Jul 2013
- Product/Version:
- ScanMail for Exchange 10.2
- Platform:
- Windows 2003 Enterprise
- Windows 2008 Enterprise
- Windows 2008 Standard

Installing the Service Pack 2 (SP2) for SMEX 10.2 fails with the following status message:

Unsuccessful. Install Search&Destroy Component unsuccessful.

After the failed SP2 installation, the SMEX services also fail to start.

The following errors are logged in the ScanMail_exeCustomActionWrapper.log file:

Thu Jun 20 10:42:34 2013 [13716:14844] [                      addonSMEX.cpp( 691)] [ >>>> ]
AddonInstallSearchDestroyComponent
Thu Jun 20 10:42:34 2013 [13716:14844] [            PackageStatusReport.cpp( 129)] [ Debug ]
Package current progress is 'Installing Search&Destroy Component'
Thu Jun 20 10:42:34 2013 [13716:14844] [                      addonSMEX.cpp( 739)] [ Debug ] wstrCommandInstallMAPICDO=msiexec.exe /i
"C:\Program Files\Trend Micro\Smex\ExchangeMapiCdo\ExchangeMapiCdoE14.MSI" /qn /norestart
Thu Jun 20 10:42:34 2013 [13716:14844] [                      addonSMEX.cpp( 744)] [ Debug ]
szCmdLine=msiexec.exe /i "C:\Program Files\Trend Micro\Smex\ExchangeMapiCdo\ExchangeMapiCdoE14.MSI"
/qn /norestart
Thu Jun 20 10:42:36 2013 [13716:14844] [                      addonSMEX.cpp( 855)] [ Debug ] wstrCommandLine=
"C:\Program Files\Trend Micro\Smex\instSetupHelper.exe" DisableCASEncryption EXSTORE14
Thu Jun 20 10:42:36 2013 [13716:14844] [                      addonSMEX.cpp( 860)] [ Debug ] szCmdLine=
"C:\Program Files\Trend Micro\Smex\instSetupHelper.exe" DisableCASEncryption EXSTORE14
Thu Jun 20 10:42:36 2013 [13716:14844] [                      addonSMEX.cpp( 874)] [ Error ] CreateProcess failed because:14001, The application has failed to start because its side-by-side configuration is incorrect.
Please see the application event log for more detail.
Thu Jun 20 10:42:36 2013 [13716:14844] [            PackageStatusReport.cpp( 182)] [ Debug ] Package encounter
an error. The error message is 'Unsuccessful. Install Search&Destroy Component unsuccessful.'

The Application Event Viewer Log shows Event ID: 33 errors with the following:

Activation context generation failed for "C:\Program Files\Trend Micro\Smex\utilServerManagementActivation.dll". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",
version="8.0.50727.762" could not be found. Please use sxstrace.exe for detailed diagnosis.

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Upgrading to Service Pack 2 of ScanMail for Exchange (SMEX) 10.2 fails and shows the message "Unsuccessful. Install Search&Destroy Component unsuccessful."