Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Manually uninstalling Full Disk Encryption on Windows 8

    • Updated:
    • 15 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.1 Full Disk Encrypti
    • Platform:
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary
Uninstall Full Disk Encryption (FDE) on Windows 8 manually.
Details
Public
To uninstall:
  1. Decrypt the disk before removing the Full Disk Encryption application.
    For more information on the procedure, refer to the following KB article: Frequently Asked Questions (FAQs) about FDE uninstallation.
  2. Remove the preboot.
  3. Log in to Windows 8 and remove the following files and registry:
    • C:\MAkernel
    • C:\Program Files\Trend Micro (entire folder and subfolders)
    • C:\Windows\Installer\10b7b55.msi
    • C:\Windows\Installer\{17BACE08-76BD-4FF5-9A06-5F2FA9EBDDEA}
    • C:\Windows\Installer\{17BACE08-76BD-4FF5-9A06-5F2FA9EBDDEA}\_853F67D554F05449430E7E.exe
    • C:\Windows\System32\DAInstall.dll
    • C:\Windows\System32\dapwdfiltctrl.tlb
    • C:\Windows\System32\DRDTL.dll
    • C:\Windows\System32\drsp.dll
    • C:\Windows\System32\LogFiles\WMI\RtBackup
    • C:\Windows\SysWOW64\DAInstall.dll
    • C:\Windows\SysWOW64\dapwdfiltctrl.tlb
    • C:\Windows\SysWOW64\DRDTL.dll
    • C:\Windows\SysWOW64\drsp.dll
  4. Remove the following registry entries:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\C:|Program Files|Trend Micro
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features
      \80ECAB71DB675FF4A960F5F29ABEDDAE
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DrAService
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\DrAService
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MAWHDD
Premium
Internal
Rating:
Category:
Troubleshoot; Uninstall
Solution Id:
1097950
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.