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Real-time Scan is disabled when using a Guest account

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
When users are logged into a machine using a Guest account, Real-time Scan is stopped or disabled and the OfficeScan (OSCE) icon is red.
Details
Public
This occurs because the following rules are applied when using a Guest account:
  • A password is not required.
  • You cannot install hardware and software.
  • You cannot change the Guest account type.
  • You cannot create a password for the account.
  • You cannot access the applications that are already installed on the computer.
  • You cannot access the files in the Shared Documents folder.
  • You cannot access the files in the Guest profile.
For more information, refer to this Microsoft article: Description of the Guest account in Windows XP.
To properly manage Guest accounts:
  1. Disable the Guest account.
  2. Create another account and change its name to 'Guest'.
  3. Add it to the Guests group.
By default, Guests and Users group have similar access rights, unlike the Guest account which is restricted by Microsoft.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1098180
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