Reset the OfficeScan management console password in situations where the password has been lost or the previous administrator has left the company without providing the password to the new staff.
To reset the password:
- Log in to the OfficeScan server with admin credentials.
- Go to this folder: ..\Trend Micro\OfficeScan\PCCSRV\Admin\Utility\OSCEResetPW
For OfficeScan 10.6, download the tool here.
- Run OSCEResetPW.exe.
- Enter the local admin credential.
- Enter the new password.
- Click Change Password. You'll be notified if the password was changed.