Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Resetting the console password in OfficeScan

    • Updated:
    • 27 Jan 2020
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
    • Windows 2012 Enterprise
    • Windows 2016
Summary

Reset the OfficeScan management console password in situations where the password has been lost or the previous administrator has left the company without providing the password to the new staff.

Details
Public
 
For OfficeScan 10.6 and below, the tool to reset the password is included in the latest patch or service pack (SP). It is highly recommended that you apply it. Download OfficeScan 10.6 SP3.
 

To reset the password:

  1. Log in to the OfficeScan server with admin credentials.
  2. Go to this folder: ..\Trend Micro\OfficeScan\PCCSRV\Admin\Utility\OSCEResetPW

    For OfficeScan 10.6, download the tool here.

  3. Run OSCEResetPW.exe.

    osceresetpw.exe

  4. Enter the local admin credential.

    admin credentials

  5. Enter the new password.

    new password

  6. Click Change Password. You'll be notified if the password was changed.

    change password

For OfficeScan 10.0, follow the steps in this KB article: Manually resetting the root account and password in OfficeScan (OSCE)
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1098239
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles