Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Resetting the console password in OfficeScan

- Updated:
- 12 Jul 2018
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan XG.All
- Platform:
- Windows 2003 Enterprise
- Windows 2008 Enterprise
- Windows 2012 Enterprise
- Windows 2016

Summary

Reset the OfficeScan management console password in situations where the password has been lost or the previous administrator has left the company without providing the password to the new staff.

Details

For OfficeScan 10.6 and below, the tool to reset the password is included in the latest patch or service pack (SP). It is highly recommended that you apply it. Download OfficeScan 10.6 SP3.

To reset the password:

Log in to the OfficeScan server with admin credentials.
Go to this folder: ..\Trend Micro\OfficeScan\PCCSRV\Admin\Utility\OSCEResetPW
For OfficeScan 10.6, download the tool here.
Run OSCEResetPW.exe.
Enter the local admin credential.
Enter the new password.
Click Change Password. You'll be notified if the password was changed.

Rating:

Category:

Troubleshoot

Solution Id:

1098239

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.