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Resetting the console password in OfficeScan

- Updated:
- 12 Jul 2018
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan XG.All
- Platform:
- Windows 2003 Enterprise
- Windows 2008 Enterprise
- Windows 2012 Enterprise
- Windows 2016

Summary

Reset the OfficeScan management console password in situations where the password has been lost or the previous administrator has left the company without providing the password to the new staff.

Details

For OfficeScan 10.6 and below, the tool to reset the password is included in the latest patch or service pack (SP). It is highly recommended that you apply it. Download OfficeScan 10.6 SP3.

To reset the password:

Log in to the OfficeScan server with admin credentials.
Go to this folder: ..\Trend Micro\OfficeScan\PCCSRV\Admin\Utility\OSCEResetPW
For OfficeScan 10.6, download the tool here.
Run OSCEResetPW.exe.
Enter the local admin credential.
Enter the new password.
Click Change Password. You'll be notified if the password was changed.

Test Now

Rating:

Category:

Troubleshoot

Solution Id:

1098239

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