Unable to open the management console in OfficeScan (OSCE)

To reset the management console password, visit the following link:

• Resetting the console password in OfficeScan (OSCE)

HTTP 400 errors:

HTTP Error 404 status code tells a Web user that a requested page is "Not found." Visit this article for more information:

Unable to Display the Summary Page of OfficeScan: 404 error

A web server may return a 403 Forbidden HTTP status code in response to a request from a client for a web page to indicate that the server can be reached and understood the request, but refuses to take any further action.

HTTP 401.1 is encountered when the authentication process fails in some way — either because the mechanism that IIS used to obtain the credentials has failed or because the credentials themselves are invalid. Visit this article for more information:

HTTP Error 401.1 appears when opening the OfficeScan management console

HTTP error code 403.1 means execute access is forbidden. To resolve the issue, check the Execute Permissions of the OSCE virtual directory:

For IIS 6:

1. Go to the Internet Information Services (IIS) manager.
2. In the OSCE virtual directory, go to Properties > Virtual Directory tab.
3. Set the execute permissions from "none" to "Scripts".
4. Change the Execute Permissions of the client install virtual directory.

For IIS 7 and later:

1. Go to the Internet Information Services (IIS) manager.
2. Browse the OfficeScan site, then the officescan directory, and then the cgi sub-directory.
3. Double-click the Handler Mappings icon.
4. Click the Edit Feature Permissions... link on the right-hand side.
5. Edit the permissions so "Read," "Script," and "Execute" are checked.
6. Click OK to save the settings.

HTTP 500 errors:

HTTP error code 500.19 means configuration data is invalid. Visit this article for more information:

HTTP Error 500.19 - Internal Server Error appears when accessing the OfficeScan (OSCE) server web console

HTTP error code 500.0 means module or ISAPI error occurred. Visit this article for more information:

"HTTP 500.0 Error - Internal Server Error" appears when opening the OfficeScan (OSCE) 10.6 web console

HTTP error code 502.2 means bad gateway: Premature Exit. Visit this article for more information:

"HTTP Error 502.2" appears when going to the Administration part of the OfficeScan management console

HTTP error code 503.2 means concurrent request limit exceeded. Visit this article for more information:

"HTTP Error 503.2 - Service Unavailable" appears when logging in to the OfficeScan management console

Summary Page:

Solutions if the error message appears on the summary page:

• The message "Unable to display data because of unexpected error..." appears on the Summary screen of the OfficeScan web console
• "Server Error" or "PHP Error" appears on the Summary Page of the OfficeScan management console
• Viewing the Summary page of OfficeScan 10.6 prompts users to Open or Save index.php
• “Page cannot be displayed…” appears when accessing the OfficeScan management console

Other areas of the OfficeScan web console:

Solutions if the error appears in other areas of the web console:

• A Windows authentication prompt appears when launching the OfficeScan web console
• Unable to open the web console after the OfficeScan server joined a domain
• "Internal Server Error" appears when accessing the OfficeScan console Product License page
• "Service Unavailable" message appears when opening the OfficeScan 10.6 web console after installation
• "Unable to display data because of an unexpected error..." message appears on the PLM tab of OfficeScan web console

When the OfficeScan virtual directories get corrupted or the OfficeScan Master service fails to install, refer to the following articles:

• Recreating the Virtual Directories for OfficeScan 10.6/11.0
• OfficeScan Master Service is not installed after recreating the OfficeScan website using the svrsvcsetup command. Unable to access the OfficeScan web console as well.