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Unable to open the management console in OfficeScan (OSCE)

    • Updated:
    • 3 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Administrators cannot view the OfficeScan (OSCE) management console properly in the following situations:

  • The console password was lost or forgotten.
  • HTTP Errors (i.e. 40x, 50x) appear when the web console is accessed.
  • Various error messages are displayed in different sections/widgets of the console.
  • The OfficeScan virtual directories become corrupted, or have incorrect access permissions.

Learn the solutions and recommendations to reestablish access to the console.

Details
Public

To reset the management console password, visit the following link:

HTTP 400 errors:

HTTP Error 404 status code tells a Web user that a requested page is "Not found." Visit this article for more information:

Unable to Display the Summary Page of OfficeScan: 404 error

A web server may return a 403 Forbidden HTTP status code in response to a request from a client for a web page to indicate that the server can be reached and understood the request, but refuses to take any further action.

HTTP 401.1 is encountered when the authentication process fails in some way — either because the mechanism that IIS used to obtain the credentials has failed or because the credentials themselves are invalid. Visit this article for more information:

HTTP Error 401.1 appears when opening the OfficeScan management console

HTTP error code 403.1 means execute access is forbidden.

HTTP 500 errors:

HTTP error code 500.19 means configuration data is invalid. Visit this article for more information:

HTTP Error 500.19 - Internal Server Error appears when accessing the OfficeScan (OSCE) server web console

HTTP error code 500.0 means module or ISAPI error occurred. Visit this article for more information:

"HTTP 500.0 Error - Internal Server Error" appears when opening the OfficeScan (OSCE) 10.6 web console

HTTP error code 502.2 means bad gateway: Premature Exit. Visit this article for more information:

"HTTP Error 502.2" appears when going to the Administration part of the OfficeScan management console

HTTP error code 503.2 means concurrent request limit exceeded. Visit this article for more information:

"HTTP Error 503.2 - Service Unavailable" appears when logging in to the OfficeScan management console

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1098269
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